To get a free quote we have two options now.
Option 1: For a instant Quote Now & Book your Journey online on our secure site Click Here
Option 2: Complete the form below with your details and one of our friendly team member will reply via E-mail or phone you back if requested.
Please note that we aim to reply in no less than 12 hours.
TERMS AND CONDITIONS
Your booking is not secured until you receive confirmation. This will be by email only. Please check you’re booking confirmation carefully and inform us of any errors. If there are any changes to the booking,we request to notify EC Minibus as soon as possible.We will endeavor to check all flight details supplied to us by the client but EC Minibus cannot be responsible for any errors or cancellations or timetable changes which result in loss or delay to the client or passengers. We reserve the right to refuse or terminate any booking if it is not felt to be genuine.
All fares quoted are for your original journey and any diversions or stop over’s will be charged at a reasonable rate. The price quoted by EC Minibus shall be based upon the driver’s chosen route between the Collection Address and the Customer’s destination. Passengers are responsible to load and unload their belongings and we will not accept liability for loss or damage to the luggage/s. Our drivers will offer help with your luggage at the passenger’s discretion. Luggage delivery will be to the door of the premises. Any passenger leaving possessions or items in the vehicle do so at their own risk.
Traffic delays caused by bad weather conditions, closed roads or for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, theft or damage of any item belonging to any of the passengers traveling in our vehicles unless caused by a member of our staff will not constitute any liability on the part of the company or the driver. We may cancel all services and refund in the event of circumstances beyond our control.
No responsibility or liability whatsoever can be accepted by EC Minibus for traffic congestion, road accidents, adverse weather conditions or other matters outside its reasonable control which may cause delay. Both parties expressly recognise in transport such as ground transportation that vehicles can be late as a normal cause of business without negligence on behalf of the company EC Minibus (typically due to previous customer delays, traffic, accidents and mechanical problems).
If any driver is delayed by more than 60 minutes with one of our vehicle getting to the passengers and we are unable to replace a delayed vehicle within 1 hour and 30 minutes and the client chooses to make their own
alternative travel arrangements they may be entitled to a refund of the deposit paid to EC Minibus only. If for any reason the driver has to re-route the journey due to traffic, adverse weather conditions or any unforeseen reasons and cannot get the passengers to the destination on time, neither the driver or EC Minibus will be held liable for any loss incurred for eg missed flights, paying extra for alternative transport, missed events or lateness to meetings etc. Also if the vehicle allocated to the journey has a mechanical issue prior to the journey or on the journey and EC Minibus cannot find an alternative vehicle, EC Minibus will not be held liable for any loss incurred and will not pay out any compensation under any circumstance; at managements discretion they may allow the deposit to be refunded.
We at EC Minibus do understand when a flight lands it can take a while to go through the procedures at the Airport. Your driver will go into the terminal half an hour from when the flight lands. Passengers are allowed free waiting time of 90 minutes, afterwords a charge of 0.55p for every minute will incur re and any extra parking. Train station and cruise terminals are allowed free waiting time of 60 minutes from the booking time after-wards a charge of 0.55p per minute will be incur re and any extra parking costs. This is an addition to the £10 allowance for Meet &Greet.
At all pickup locations within London and surrounding areas 15 minutes of waiting time is allowed. A charge of 0.55p per minute will be incurred for waiting. Fares are based on a direct trip with passengers being ready to travel at the time specified.
When a passenger has booked an airport pickup the driver will wait up to two hours from the time the flight lands. From a train station or cruise terminal the driver will wait up to one hours from the booking time. If the passenger doesn’t meet the driver within this time frame or does not contact us to let us know their current status, it is considered to be a no-show. Bookings made either by telephone or online that were intended to be on a cash basis with the driver will have to be secured by a debit or credit card and the card will be charged if a no-show occurs. Bookings that have been pre-paid by debit or credit card will not receive a refund if the passenger is a no-show. All payments can be made in cash or credit/debit card. In the case of card payments your card will be charged before or on the day of the journey. In the event of a cash booking you may pay the driver cash (GB £) at the end of your journey. When making a booking for Cash Services, the contract shall be made as between the EC Minibus, acting as agent for the Driver, and the Customer in relation to Cash Services and such Contract shall be subject to these Terms, and any reference in these Terms to the Company shall be a reference to the Driver in relation to the provision of the Cash Services and these Terms shall be considered to be the terms of trading between the Driver and the Customer. For the avoidance of any doubt, the Customer shall not be charged VAT in relation to the payment for any Cash Services.7% credit/debit card fees apply
To secure your booking, you can pay the full amount of the transfers prices via PayPal,or alternatively you can pay 50% deposit on all transfer prices via PayPal and the balance on the day of the transfer in cash to the driver.
A gratuity/tip paid to the driver would keep 100% preference in cash or any other currency.
To make a cancellation an email must be sent to EC Minibus on the contact us link. To make a cancellation for a booking up to 12 hours before the journey is a 100% charge, 24 hours before the journey would be a 50% charge and 48 hours before the journey no charge.
We reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees. In these circumstances no refund will be made. If any of our vehicles are damaged as a result of passengers’ actions, we will charge the client named on the booking the full amount, to rectify the vehicle and for time lost whilst the vehicle was taken out of service.
EC minibus has no smoking in the vehicle and a no alcohol policy.
Some Food and soft drinks can be consumed in the vehicle only with the permission of the driver.
We do provide child car seats, subject to availability when booking.
On the following dates: December 24th, 25th, 26th and 31st, as well as on January 1st, our fares will be 50% higher than our standard fares because of driver’s availability. During seasonal periods there is a limited number of drivers available.
EC Minibus and their vehicles are licensed at the local authority and has full private hire’s insurance.
EC Minibus reserve the right to provide a similar vehicle, if the particular vehicle(s) are not available or use a subcontractor for the booking. And we vet all subcontractors to ensure the same high standards are met, as we expect from ourselves.
When booking, we advice the client(s) to tell us in advance the correct number of passengers and the correct number of the luggage items that are traveling on the particular journey. We will not carry more passengers than the licensing allows or any excess luggage which is not in accordance with the law’s weight limit. If we can, we will arrange other vehicles for the extra passenger(s) or extra weight luggage. This will be charged as a new booking or the client will have to make their own arrangements.
EC Minibus take complaints very seriously, we would like you to contact us by email and we will reply as soon as possible.
A charge will be applied for any journey that does not start or finish in Central London. The charge will be worked out in distance by miles from our base to the pick up address. Our prices are based on the journey starting or the ending point W1 London UK.
Any costs incurred on the journey (including parking costs and toll costs) will be charged at cost. If parking tickets are issued to our drivers/vehicles as a result of passenger instructions then the client named on the booking will incur additional costs to cover these.
Please note that after a journey of 10 hours a meal allowance of £15 would be raised for the drivers meal. All rates are subject to VAT and is paid on account or to the driver in cash where the VAT will not occur.
Office Address: EC Minibus, Office 34, 67-68 Hatton Garden, London, EC1N 8JY
CMM2 Transfers, Unit-25 Townmead Business Centre,William Morris Way, London, SW6 2SZ