Find answers to common questions and important information all in one place. If you can't find the information you're looking for, feel free to reach out to our support team for further assistance.
All bookings are made online, and your reservation is confirmed once we receive either full payment or a 50% deposit. You will receive a booking voucher and a receipt of payment once the reservation is confirmed.
No, you do not need to present a voucher to the driver or our representative. We will always confirm your name and a few details upon arrival to verify your booking. However, it’s handy to keep a copy, digital or paper, of the voucher just in case you need to contact us, as the contact details will be provided on it.
Yes, you can! Contact us before making your online booking, and we’ll tailor the service to your needs before you complete the reservation. Additionally, bookings can also be made manually if preferred just reach out to our team for assistance.
Please note that while our vehicles are not wheelchair accessible, we are able to transport foldable wheelchairs and walkers. If you're travelling with these, kindly inform us at the time of booking so we can allocate the appropriate vehicle. However, depending on the size of your wheelchair and the size of your group, the vehicle may need to be upgraded to a larger one for an additional charge. In most cases, this is possible. However, this will need to be confirmed before the travel date.
We offer a range of vehicles to suit your needs, based on the number of passengers and luggage capacity:
Sedan: Accommodates up to 3 passengers, 2 large suitcases, and 2 small suitcases.
Minivan: Accommodates up to 4 passengers, 4 large suitcases, and 4 small suitcases.
7-Seater Van: Accommodates up to 7 passengers, 7 large suitcases, and 7 small suitcases.
8-Seater Van: Accommodates up to 8 passengers, 8 large suitcases, and 8 small suitcases (note that 2 passengers will sit up front next to the driver).
Suitcase Size Guide:
Large Suitcase: 24x16x10 inches / 62x43x26 cm (23 kg to 50 lbs)
Small Suitcase (Carry-On): 22x14x9 inches / 56x36x23 cm (15 kg to 35 lbs)
Note: If your suitcase is larger than the dimensions of a standard large suitcase, it will count as 2 large suitcases.
Unless specified, we will allocate a vehicle based on the number of travelers. Should you need more space, feel free to inform us in advance.
Larger vehicles Bus/Coaches are also available on request.
By UK law, children’s car seats are not required when traveling in a private chauffeur vehicle. However, we can provide booster seats upon request. If you need a booster seat, please make sure to request it on the reservation form when booking your transfer to ensure we have the right seat ready for you.
Yes, all of our Airport pickups include meet and greet service directly inside the airport terminal the driver will be holding a name board with your name.